Will my data be deleted automatically?

You should reset your device and remove accounts before pickup to protect your data.

Do I need to remove my SIM card?

Yes. Remove SIM and memory cards before pickup.

If a reset is not possible, let the pickup team know during verification.

Best practices to protect personal data before selling phones, laptops, tablets, or Macs.

1
Back up your data
Save photos, documents, and contacts to your preferred backup method.
2
Sign out and remove locks
Sign out of accounts and disable any device locks before pickup.
3
Remove SIM or storage
Take out SIM and memory cards so personal data stays with you.
4
Reset the device
Factory reset the device if possible and confirm that data is removed.

Instant quotes, free doorstep pickup and same-day payment.

Resetting your device protects your personal data and makes verification faster.

A few simple steps help protect your privacy.

Will my data be deleted automatically?: You should reset your device and remove accounts before pickup to protect your data.
Do I need to remove my SIM card?: Yes. Remove SIM and memory cards before pickup.
What if I cannot reset the device?: If a reset is not possible, let the pickup team know during verification.

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