Data safety when selling your device
Best practices to protect personal data before selling phones, laptops, tablets, or Macs.
Step by step
- 1
Back up your data
Save photos, documents, and contacts to your preferred backup method.
- 2
Sign out and remove locks
Sign out of accounts and disable any device locks before pickup.
- 3
Remove SIM or storage
Take out SIM and memory cards so personal data stays with you.
- 4
Reset the device
Factory reset the device if possible and confirm that data is removed.
Why data safety matters
Resetting your device protects your personal data and makes verification faster.
Quick checklist before pickup
A few simple steps help protect your privacy.
- Back up files
- Sign out of accounts
- Remove SIM and storage cards
- Reset the device
Common questions
- Will my data be deleted automatically?
- You should reset your device and remove accounts before pickup to protect your data.
- Do I need to remove my SIM card?
- Yes. Remove SIM and memory cards before pickup.
- What if I cannot reset the device?
- If a reset is not possible, let the pickup team know during verification.
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