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Data safety when selling your device

Best practices to protect personal data before selling phones, laptops, tablets, or Macs.

Step by step

  1. 1

    Back up your data

    Save photos, documents, and contacts to your preferred backup method.

  2. 2

    Sign out and remove locks

    Sign out of accounts and disable any device locks before pickup.

  3. 3

    Remove SIM or storage

    Take out SIM and memory cards so personal data stays with you.

  4. 4

    Reset the device

    Factory reset the device if possible and confirm that data is removed.

Why data safety matters

Resetting your device protects your personal data and makes verification faster.

Quick checklist before pickup

A few simple steps help protect your privacy.

  • Back up files
  • Sign out of accounts
  • Remove SIM and storage cards
  • Reset the device

Common questions

Will my data be deleted automatically?
You should reset your device and remove accounts before pickup to protect your data.
Do I need to remove my SIM card?
Yes. Remove SIM and memory cards before pickup.
What if I cannot reset the device?
If a reset is not possible, let the pickup team know during verification.

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